Job Description

Lung Nodule Program Responsibilities

* Complete follow-ups assigned on the LNP spreadsheet (CT review, PET review, routine follow-ups, thoracic surgery follow-ups, etc.).

* Schedule new patient referrals to the program (qualified and unqualified).

* Assist with CT scheduling (if trained; otherwise escalated to program lead).

* Support in-basket call management, including reviewing CT reports and triaging new patient appointment requests.

* Obtain radiology records, including reports and images, via PowerShare.

* Answer the LNP phone line during high-volume periods or when program staff are unavailable.

* Scan and upload patient records into the EMR.

Call Center Responsibilities

* Answer high-volume inbound calls in a professional, courteous, and efficient manner.

* Schedule patient appointments across multiple providers, locations, and specialties while following established protocols.

* Verify patient demographics, insurance information, and referral requirements.

* Triage calls appropriately based on urgency, clinical guidelines, and patient needs.

* Provide accurate information regarding office locations, hours, procedures, and preparation instructions.

* Route messages to clinical teams, providers, or administrative staff as needed.

* Support front desk and clinical teams by assisting with overflow tasks when cross-trained.

* Maintain confidentiality and adhere to HIPAA and organizational policies at all times.

* Participate in ongoing training to stay current with scheduling protocols, clinical workflows, and system updates.

Qualifications

Skills & Qualifications

Required:

HS Diploma or equivalent

* Preferred:

o Monday and Friday availability

o Fluent in Spanish

o Healthcare background

o Prior call center experience

o Epic EMR experience

o Basic knowledge of medical terminology

o Basic understanding of Excel (ie: data entry, color coding, spreadsheet navigation)

o Ability to learn to triage and schedule patients based on predetermined workflows.

o Strong communication skills and a patient-centered approach.

o Ability to multitask in a fast-paced environment and adapt to changing priorities.

About Us

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services.

In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

About the Team

Atlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission.

Job Info