JOB SUMMARY:

Under direct supervision of the on-site physician, assists in the delivery of patient care. Performs delegated medical tasks, assists physician and nursing staff with patient care and may perform clerical duties. Where electronic system is in use, this position will utilize the EMAR for documentation purposes. Fulfillment of job duties requires the employee to have access to medication storage areas and to transport medications to/ from medication storage and delivery areas. Fully participates in the day to operations, and patient flow and acts as a resource for Medical Assistant I and Medical Assistant (MA) II. Models teamwork and customer service behaviors.

WORKING ENVIRONMENT:

• General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
• May be exposed to dust/particulate matter.
• May be exposed to high noise levels and bright lights.
• May be exposed to limited hazardous substances or body fluids, or infectious organisms.
• May be exposed to potential electrical shock.
• May be exposed to radiation/electromagnetic energy.
• May be exposed to toxic, caustic, chemicals, and / or detergents.
• May be required to change from one task to another of different nature without loss of efficiency or composure.
• May be scheduled as needed, including overtime.
• May perform emergency care.
• Periods of high stress and fluctuating workloads may occur.

ORGANIZATIONAL EXPECTATIONS:

• Adheres to and exhibits our core values: Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us. Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness. Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community. Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
• Attends staff meetings and completes mandatory in-services, requirements and competency evaluations on time.
• Compliance: Identifies potential areas of compliance vulnerability and risk; develops and implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future. Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolutions. Ensures staff receive introductory and ongoing training on a timely basis. Ensures staff comprehend and understand how the training they receive applies to their role/ unit/ department. Ensures employees are aware how to appropriately report compliance concerns without fear of retaliation. Participates in all training and education on a timely basis.
• Leadership Values - Accountability: Focuses on results and desired outcomes setting a climate of achievement. Holds others accountable for goal attainment.
• Leadership Values - Change Leadership: Accurately assesses the potential barriers and resources necessary for change. Challenges the status quo, and takes personal ownership for leading change that enhances the organization.
• Leadership Values - Coaching and Developing Others: Fosters professional and personal development. Nurtures individual strengths and abilities to develop employee skill sets.
• Leadership Values - Collaboration and Teamwork: Builds teamwork and participation. Works together to bring out the best in everyone. Provides useful, caring feedback for growth to team.
• Leadership Values - Innovation: Incorporates new methods or approaches to solving problems. Cultivates alternative viewpoints.
• Leadership Values - Inspirational Leadership: Articulates a compelling vision that promotes the goals that need to be attained and metrics for success. Builds commitment to healing ministry.
• Leadership Values - Integrity and Spirituality: Is open and honest in all interactions. Acts with moral wholeness, soundness and truthfulness.
• Leadership Values - Managing Performance Outcomes: Sets clear performance expectations and associates celebration and rewards. Builds a high performance group with a focus on excellence and achievement orientation.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

JOB ROLE:

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Gathers and documents brief history and chief complaint in the medical record/EMR. Act as a clinical resource.

• Follows established guidelines to obtain necessary testing based on the chief complaint prior to the exam. Prepares patient for examination by the health care provider.

• Performs routine clinic testing, including but not limited to; urinalysis, vision testing, hearing screening, pulmonary function testing, temperature, pulse and blood pressure.

• Assists provider with procedures and minor surgical procedures.

• Obtains necessary blood and urine specimens.

• Provides pre-printed patient education material as directed by physician.

• Exhibits compassion and empathy for all patients and families at all times.

• Performs cleaning and disinfection of environment of care. Performs high level disinfection of equipment instruments per unit/hospital procedure.

• Maintains necessary supplies in clinical area.

• Functions effectively in all MA roles specific to clinic. Works independently and serves as a resource for others. Will precept all new MA and MA students within the clinic.

• Demonstrates knowledge and skills necessary to provide care appropriate to the patient populations(s) served. Collaborates with interdisciplinary team to address patient/family needs.

• Demonstrates knowledge of the principles of growth and development over the life span and possesses the ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. Provides the care needed as described in the unit/area/department policies and procedures.

• Administers select medications and injections under direct supervision of physician as per clinic and hospital policy. Assist in the UMMS immunization program, including giving injections and tracking data in a computer program.

• Participates in MA skill development, and successfully completes initial and annual competency evaluations.

• Monitors patient flow and adjusts MA staffing as appropriate.

• Monitors clinical performance of MAI & MAII. Assists manager as appropriate with performance management of MAI and MAII.

• Responsible for self-learning; attends educational offerings and in-services independently.

• Assists with the development and evaluation of clinical processes and orientation program relevant to the MA role.

• Provides onboarding to MA I & MA II and conducts competency evaluations of MA I & MA II

• Models customer service behaviors. Identifies and integrates best practices for service and operations.

• Contributes to clinic based education and PI efforts; assists in the development of action plans and supports implementation.

• Participates in clinic huddles/staff meetings; plays active role in clinic shared governance.

• Actively contributes to clinic operations such as registration, supply management, equipment maintenance, and scheduling.

• Addresses environment of care needs and plays active role in compliance with regulatory requirements.

• Performs other duties as assigned.