Memorial Hospital, a part of BJC Healthcare, is seeking a PRN Call Center Rep at our Shiloh location. This role provides support to patients, visitors, physicians and staff taking incoming calls and delivering exceptional customer service. Some clerical duties required. Candidates should have strong customer service skills, high school diploma and some call center experience. If this is you, please apply.
Schedule: 24 hours a week
Shifts: 12:00 pm-8:30 pm AND 2:30 pm-11:00 pm
Weekend rotation (every other weekend)
Holiday rotation (even and odd holiday rotation)
Memorial Hospital Belleville is a 222-bed acute care Magnet® designated hospital offering emergency and critical care services as well as medical and surgical services along with a full complement of diagnostic and treatment modalities. Also located on the Belleville campus, The Orthopedic and Neurosciences Center offers a comprehensive rehabilitation program that includes physical, occupational, speech and hand therapy.
Memorial Hospital Shiloh is a 97-all private bed Magnet® designated hospital located in Shiloh, Illinois. Memorial Shiloh offers a 24/7 emergency department, medical, surgical and diagnostic services including cardiac catheterization, imaging and laboratory. The Family Care Birthing Center features 18 spacious LDRP suites, two dedicated c-section rooms, OB Emergency Department, 24/7 OB hospitalist and neonatology coverage. The Shiloh campus also has the only Illinois Siteman Cancer Center location.
Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.
Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
Answers incoming calls according to department guidelines.
Provides paging service.
Provides clerical duties, organizes and maintains records.
Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.
High School Diploma or GED
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community healt...h programs and regional economic development.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.