Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Work Hours/Shift: Full Time(Monday-Friday, 8am-4:30pm or 8:30am-5pm)
You Will Be Responsible For:
Demonstrates through behavior AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork.
Patient Services Responsibilities
Responds to patient and physician inquires and referrals and directs to the appropriate physician/physician group based upon the patient’s condition. Responds to customer/patient letters, email correspondence, telephone inquiries or direct questions from patients, administrators or hospital staff securing necessary information to resolve issues within specific timeframes.
Based upon recommended protocol, coordinates all aspects of scheduling and admission. Ensures all team members responsible to the success of the study procedure are available and that they understand their complementary roles. Creates the necessary accounts and ensures that all preparations are in order.
Monitors and processes daily, weekly and monthly reports and Schedule List to ensure expeditious scheduling of patients. Reviews patient encounters and assesses errors delaying insurance authorizations and corrects edits on accounts to facilitate clean processes from referral to authorization and onto scheduling. Monitors team mailbox, and/or email inbox, researches questions, patient account activity and other related account documentation, responding within defined timeframes. Monitors Daytime Polysomnographic Studies/PAPnaps assessing for quality of recordings and Artifact resolution.
Identifies appropriate area with Patient Access/Patient Financial Services, directs patient account issues for resolution, including escalation to direct supervisor and/or manager.
Contacts physician to arrange Peer-to-Peer discussions as necessary.
What You Will Need:
Ability to use discretion when discussing personnel/patient-related issues that are confidential in nature.
Ability to make decisions and act quickly in a variety of situations
Ability to function in a flexible capacity and multi-task effectively
Computer skills, including Microsoft® Office applications: Word and Excel
Self-motivated and self-directed with the ability to be a part of a team
Ability to speak confidently with physicians and leadership
Knowledge of medical terminology
Associate degree in healthcare or science-related field
One year of experience in a patient-care setting
Basic Life Support (BLS)
Certification in a healthcare field
Basic knowledge of Cerner Operating System
Under general supervision, the Patient Services Coordinator coordinates the operational aspects of the Center for Sleep Disorders. Coordinates all related schedules and appointments, directs patients to appropriate physicians, obtains all necessary authorizations and remains in continuous communication with Preaccess and Sleep Clinical teams. Serves as a first responder to patient issues and works to find solutions to any barriers presented. Coordinates with durable medical equipment (DME) providers to ensure patients receive all needed therapeutic devises and supplies while actively tracking compliance data to maintain patients’ therapy adherence. Coordinates and facilitates with Medical Directors to obtain and regulate patient prescription requirements for both DME and pharmaceuticals. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.